Refund and Cancellation Policy

1. Scope

This policy applies to paid memberships, visibility packages, profile upgrades, and other digital services sold directly by Personera. Service contracts and payments made outside the platform between providers and customers are not covered by this policy.

2. Subscription cancellation

You may cancel a recurring membership through your account or by contacting support. Cancellation stops the next renewal; unless stated otherwise at checkout, the current paid period remains available until its end.

Cancellation does not automatically refund past periods. Mandatory consumer rights and any expressly offered campaign or guarantee remain reserved.

3. Right of withdrawal and commencement

Consumers generally have 14 days from conclusion of the contract to withdraw under Turkish distance-contract rules. Statutory exceptions may apply to services begun with prior express consent and to immediately supplied digital content where the consumer acknowledges losing the right of withdrawal.

Where a purchased feature is activated immediately, the required information and express consent are collected before payment. The right of withdrawal remains unless a statutory exception applies.

4. One-time products and partial use

A refund may be requested within the statutory period for a one-time digital product that has not been activated or used. If visibility has begun, advertising capacity has been reserved, profile work or consulting has been performed, or usage rights have been consumed, the completed portion and statutory exceptions will be considered.

5. Defective or unavailable service

If a purchased service cannot be supplied due to a technical issue attributable to Personera, lacks an essential promised feature, or is charged twice, Personera may reperform the service, reduce the price, or issue an appropriate refund after review. Bank and payment-provider processing times may affect when funds appear on the card.

6. Requesting a refund

Send your request to support@personera.tr with the order number, account email, and a short explanation. Consumer requests are resolved within 14 days, and approved refunds are returned to the original payment method.

Seller: AYRAN DİGİTAL YAZILIM PAZARLAMA VE GELİŞTİRME LİMİTED ŞİRKETİ, ALTINKUM MAH. 423 SK. KAYA PLAZA NO: 35 İÇ KAPI NO: 4 KONYAALTI / ANTALYA 07070, TÜRKİYE. Tax number: 1231155733; MERSİS: 0123115573300001.