Pre-Information Form

1. Seller information

• Legal name: AYRAN DİGİTAL YAZILIM PAZARLAMA VE GELİŞTİRME LİMİTED ŞİRKETİ
• Address: ALTINKUM MAH. 423 SK. KAYA PLAZA NO: 35 İÇ KAPI NO: 4 KONYAALTI / ANTALYA 07070, TÜRKİYE
• Tax office / number: Antalya Kurumlar Vergi Dairesi / 1231155733
• MERSİS: 0123115573300001
• Email: support@personera.tr
• Support hours: Monday–Friday, 09:00–18:00 (TRT)

2. Main characteristics of the service

The purchased service is the digital membership, profile verification, visibility, ranking, area access, or growth feature identified in the checkout summary together with its scope, usage period, activation time, and renewal terms. The order summary forms an integral part of this form.

Personera does not guarantee a fixed number of enquiries, completed sales, or a fixed search-engine position. The purchase provides only the platform feature described in the order summary.

3. Total price and payment

The total price including taxes, billing period, and any discount are shown before the order is submitted. No additional charge is collected without the buyer’s express approval.

Card payments are processed through iyzico infrastructure. Personera does not store full card details. Payment approval is subject to checks by the card issuer and payment provider.

4. Performance, delivery, and duration

Unless stated otherwise in the order summary, the digital service is assigned electronically to the account after successful payment. Features requiring review or verification are activated after the required information and documents are complete.

For monthly or annual subscriptions, the period and renewal terms are shown at checkout. The duration or number of uses for one-time products is stated in the order summary.

5. Withdrawal, cancellation, and refunds

Consumers generally have 14 days from conclusion of the contract to withdraw. Statutory exceptions may apply to services begun immediately with express consent and digital content supplied immediately after acknowledgment that the withdrawal right will be lost.

Withdrawal and refund requests may be sent to support@personera.tr. Further details are provided in the Refund and Cancellation Policy and the Distance Sales Agreement.

6. Complaints and disputes

Questions and complaints may be sent to support@personera.tr. Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court under the applicable monetary limits.

7. Confirmation

Before ordering, the Buyer confirms having read and understood this form, the Distance Sales Agreement, the order summary, and the Refund and Cancellation Policy, and acknowledges that placing the order creates a payment obligation. Order documents may be provided electronically and sent to the registered email address.